PROBE Group Completes Acquisition of Leading Global Experience Provider, Stellar
Melbourne, Australia | October 2020
L Capital Fund I and Fund II portfolio company, PROBE Group, has completed the acquisition of their leading competitor, Stellar. PROBE is now the largest Australian-owned provider of customer contact and communication solutions (BPO) in Australia. Both organizations have long histories of investing in building high engagement workplaces and placing people and culture at the heart of their businesses.
Stellar, one of the founding members of the Australian business process outsourcing market, has grown over 22 years into a leading global customer experience service provider. Stellar employs some 6,000+ people across Australia, Asia, North America and Africa. PROBE is excited to welcome every Stellar team member into the PROBE family. Both organizations have long histories of investing in building high engagement workplaces and placing people and culture at the heart of their businesses.
The new combined company:
The combined Group will be the largest and most diverse Australian owned customer experience outsourcing provider, employing over 12,500 people and with over 15,000 deployed workstations across 5 countries.
The Group services blue-chip corporate clients across a wide range of industries, fast growing technology and emerging fintech businesses and government.
PROBE will combine the consulting and digital enablement practices of both organizations to create a market leading digital transformation practice specializing in process simplification, user experience design and customer journey mapping, workforce optimization, data analytics and customer sentiment analysis, and digital deployment and automation.
The acquisition will lead to better solutions, better partnerships, and better performance.
https://www.probegroup.com.au/ for more information